Terms and Conditions

Payment

• Bookings may be paid by credit card at the time of booking; otherwise we will invoice you.  Invoice payments must be received by Utility Week within 30 days of the invoice date or by close of business 5 working days before the Event, whichever is the earlier.

Special requirements

• Please inform us of any special requirements as soon as possible and at least 48 hours prior to the event, otherwise we may not be able to take care of the specific requirements of any guest.

Alterations

• It may be necessary for reasons beyond our control to alter the venue or the date of the event. We will give you as much notice as we can and your booking will be transferred to the new venue or date.

Cancellations

• Cancellations must be made in writing to the registration contact at the address below.  If you cancel on or before 4 September 2010 we will refund your booking fee less an administrative charge of 15%.  If you cancel after 4 September 2010 no refund will be given.
• If we cancel the event we will refund all booking fees paid.  We do not, however, accept liability for travelling, accommodation or any other expenses incurred as a result of any cancellation or postponement of the event.
• Our liability for loss or damage incurred as the result of cancellation or postponement of the event is limited to the amount of your booking fee.
 
All cancellations must be made in writing to: